Ultimate Lead Systems (ULS) and IT Corps’ history has matured into a successful business relationship over the last seven years. Because of ULS’ business environment, the company needs an IT provider that can deliver diverse, flexible and personal services to handle the company needs. Prior to IT Corps coming onboard full-time in 2013, management felt the company’s technology needs and goals were not being met by its previous provider. This is why ULS called IT Corps. Management knew IT Corps would provide ULS with the personal service as well as the professionalism they were seeking.

 In January of 2013, IT Corps conducted an internal technology audit to see how they could improve and support the current systems ULS had in-house. During this audit, IT Corps discovered one server that was in need of safeguarding. IT Corps quickly replaced the server and was able to get ULS back to normal business operations in less than one hour! During this this server transition, IT Corps implemented its System Retriever backup solution with offsite data colocation in IT Corps’ Data Center to maximize recoverability in case of a disaster.

 Due to ULS’ line of business, its custom Customer Relationship Management and Sales Lead Management system are essential to the daily business needs. IT Corps constantly monitors ULS’s servers, which host these systems, to ensure everything is functioning properly. If glitches do arise, Mike and his technicians are able to quickly address and fix any issues before they turn into bigger problems.

 Over the last seven years, Mike and IT Corps have personally implemented VMWare to house the Development Environment for the current as well as the new version of the application ULS is developing, upgraded all systems to Windows 7, configured Virtual Windows 7 for all developers to allow remote access from any location and migrated his custom written application from Server 2003 to Server 2008R2. IT Corps is currently working on leveraging virtual technologies, supporting current and future applications and is always consulting with ULS management on the best technology practices for its business.

In 2009, the Akron Bar Association (ABA) in Akron, Ohio was entering a new year in a new building with a new Executive Director. With a 25% reduction in staff support and unruly economic conditions, the ABA staff faced even more changes trying to streamline and simplify their processes and procedures in order to remain useful to its members and the community.

Enter technology. IT Corps, to be precise. Reliable, reasonably priced computers were found and installed. Wireless accessibility for members and staff was implemented. An economical yet dependable internet service provider was located and employed. Throughout the years servers and a firewall were replaced, and remote system access was made available to staff.

The Akron Bar Association is now in its 5th year of working with IT Corps. Keeping their promise to help streamline and simplify, IT Corps recently migrated the computers from Windows XP to Windows 7, implemented a faster internet connection, condensed & eliminated unnecessary servers utilizing VMWare, and began storing backups in the cloud.

Allied Enterprises, Inc., started working with IT Corps in October 2008. Before IT Corps, the company was working with antiquated and outdated technology and network systems. Management saw the need to streamline these systems in order to increase workforce productivity. They called IT Corps because they wanted a company that would provide them with realistic solutions to fit its business goals.

One of these realistic solutions management had in mind was to provide its sales representatives with the ability to operate on a remote network to access their email and Customer Relationship Management (CRM) data. Communication via email and CRM data are the company’s lifelines. Without access to these lifelines, sales representatives have limited access to emails, company servers and client information.

IT Corps implemented several technology advances to achieve this goal. Through a secure Virtual Private Network (VPN), the sales representatives were able to gain access to their files and the CRM system from their geographic location, allowing them to work from virtually anywhere. IT Corps has also implemented an email exchange server in-house as well as provided a solution for consolidating CRM data back up. This has helped streamline the process from back up tapes into one automated solution with IT Corps Data Center. IT Corps is able to continuously monitor all server activity, removing the chance of human error that is common with tape backups and ensuring business continuity in case of a disaster.

Through the years, IT Corps has executed a modern technology plan to allow Allied Enterprises to stay current with the latest software and network systems. IT Corps has successfully upgraded all computers to Windows 7, consolidated multiple servers to VMWare saving hardware, space and power costs, installed a smart firewall to improved security, implemented an in-house CRM system as well as performed daily maintenance of the company’s technology needs.

Akron Veterinary Referral & Emergency Center (AVREC) began its business relationship with IT Corps in the last quarter of 2014.   AVREC’s technology systems were in need of updating with added security.  Management was concerned about its systems as well as the status of its infrastructure. They knew they wanted to work with a company that was responsive and reliable to help implement a solution.  This is when they called IT Corps.

IT Corps was initially brought in to conduct a site audit to help address the technology needs of AVREC.  During the audit they found the server, which stores the Practice Management Software (PMS) as well as the company backups, had a failing hard drive.  Because AVREC is a 24-hour veterinary specialty and emergency center, its PMS is the company’s business and clients’ clinical history lifeline.  Without this software, Akron Vet would not be able to provide all the necessary customer services to its clients.

Due to the importance of the company’s PMS, IT Corps immediately addressed the failing hard drive before it was irreparable. They were able to image the server, salvage the good data and repair the PMS’s server to ensure the software and information would function properly. IT Corps replaced the hard drive and made preparations to implement a new backup solution to prevent further issues.

In the short time AVREC has been working with IT Corps, the company has implemented customized technology solutions to fit its needs. IT Corps has successfully improved security by implementing a smart firewall, upgraded all systems to Windows 7, consolidated infrastructure by leveraging virtual technologies with VMWare as well as mitigated risks through IT Corps’ System Retriever^TM backup solution.